Engage and delight your customer base with interactive loyalty programs
Drive customer and staff loyalty with reward programs designed to decrease the time between purchase, increase basket size, and create loyal advocates from your customer base. Engage your customers wherever they are with an omni-channel loyalty program that's more than just a swipe card, and encourage them to engage organically with your brand.
- Implement points-based rewards programs
- Run employee training modules for new products
- Include quizzes in your promotional campaigns
- Run dynamic communications based on purchase history
- Track usage, high performers, and activity levels
Touchpoint Group, trusted by customer centric organisations world-wide.
Omni-channel customer loyalty and rewards
Successful loyalty programs are designed to exceed expectations and delight repeat customers. Touchpoint understands that every business's needs are unique, so whether your customers would be delighted by a points-based rewards system, dynamic email or SMS content to suggest products based on their purchase history, or an interactive portal to promote engagement, we can help.
Run training programs with rich, interactive content
Create engaging programs designed to educate staff. Host custom content and videos relevant to internal departments, B2B partners or other stakeholders. Include interactive questionnaires at the end of training videos or conduct training along the way with a question and answer format will ensure your users are engaged and informed. Send updates for new training modules with triggered emails or SMS notifications all from one place.
Track engagement, trigger interaction, and drive loyalty
With flexible dashboards that display engagement and completion levels to managers or a leaderboard to encourage healthy competition amongst staff members, you can ensure that your training program has the highest retention possible, and driving business benefit.
When new modules are released, inform participants with a triggered text message or email and encourage team members to work within your timeline by offering rewards for completion.
How Samsung Increased Sales With A Bespoke Rewards Program
Traditionally, retail has been a sector plagued by high staff turnover, resulting in continuous loss of product knowledge. For a global brand like Samsung who work with third parties to sell their products, the challenge was having those partner floor-sales staff educated with up-to-date product knowledge required to sell Samsung consumer electronics, no matter the turnover.
See More of Our Solutions
Design and deploy emails that adhere to your brand guidelines, or create sophisticated micro-campaigns with the TouchpointMX editor. Set-up response triggered email journeys, report on campaign results in real time, and combine data sources to segment your email database to target relevant audiences with messages that drive conversion.Find out more
Microsites and Websites
Creating new ways for your customers to interact with your business online can drive conversion, improve loyalty, and make your brand 'sticky' in the minds of consumers. With interactive modules to create anything from customer surveys and employee training programs, to points-based rewards programmes, Touchpoint Group allows for the flexibility you need to engage your audience.Find out more
Create multi-channel promotions that drive acquisition and generate interest in your brand, or design competitions to drive engagement within your existing audience. Engage current or future customers with campaigns that stand out.Find out more
"If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need."
Digital Business Banking Director
Barclays Bank, UK
"It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture at Touchpoint Group."
Resilient IT, NZ
"TouchpointMX has been partners with Harvey Norman PhotoCentre since 2008, providing a valuable service and digital solutions to help us achieve our marketing goals."
Digital Marketing Specialist
Harvey Norman PhotoCentre
"Ipiphany enabled us to read tens of thousands of lines of unstructured text from our third party delivery company quickly and efficiently. Providing us with an overview of areas we can improve our customer experience and B2B relationship."
Head of Marketing
"Touchpoint Group is a HUGE asset to The Midland Group. Assisting us with websites for 3 of our products and providing us with a personalised marketing CMS through TouchpointMX."
International Marketing Manager
The Midland Group
"The Touchpoint team transformed the business. We had an NPS that went from +20 to +40 within three months. It was unbelievable."
"The Touchpoint team were so helpful and professional, offering suggestions, guidance and technical support the entire journey. They were responsive and highly organised, delivering the project on time and to budget. We couldn’t recommend them more highly!"
Digital Marketing Lead
Green Cross Health
Get in touch with our team of experts to see how customer and staff loyalty programs can drive retention, repeat purchase, and increase revenue for your business.