Pricing Plans
| Plan | Best For | Key Features | Price |
|---|---|---|---|
| MX Starter | Marketing automation & feedback collection |
MX Starter - Marketing automation & feedback collection with Email & SMS Marketing Surveys & Feedback Forms, Email Campaigns, SMS, Automation, Campaign Reporting Secure Contact Database (up to 50,000) |
$450 p/month |
| Ipiphany Starter | AI-driven customer feedback analysis |
Sentiment & Theme Analysis AI-Powered Dashboards Root Cause Analysis Comparison & Benchmarking Up to 25,000 feedback records |
$2,000 p/month |
| Touchpoint Advantage | Complete customer engagement & insight |
All MX + Ipiphany features Unified Reporting Dashboard Integrated Onboarding & Support |
$2,200 p/month |
* All plans supported by a customer success expert.
* Pricing is in USD and payable annually in advance.
Customised plans available. Get An Estimate
Your Outcomes:
Time is money - turn customer feedback into actionable insights in minutes
Improve customer satisfaction and reduce churn - increase lifetime value
Automate and personalise your digital communications - accomplish more with less
Gain more capacity and capability with intelligent automation
Drive improved engagement with real-time, data-driven campaigns
Frequently Asked Questions
- + Can I get a free demo?
- Yes - we'll walk you through the platform and show how it can solve your specific challenges.
- + Can I use my data during a trial?
- Absolutely - our paid pilot programme lets you trial with your own data for meaningful results.
- + Can I customise my plan?
- Yes. All plans can be tailored to meet your organisation’s goals and requirements.
- + Is this suitable for large teams?
- Yes - our systems scale to enterprise level with secure access controls and expert support.
- + Do you work with clients outside New Zealand?
- Yes - our platforms are used globally across banking, insurance, utilities, and retail.
- + Is Touchpoint secure and compliant?
- Yes - we’re ISO 27001 certified and follow strict data protection protocols.
Why Touchpoint Group?
Dedicated support and customer success teams
ISO certified for secure data handling
Trusted by leading banks, insurers, and CX-focused brands
Fast onboarding and expert-led support
Flexible, scalable, and built to deliver outcomes
Unparalleled Coverage
Across 8
geo-segments covered
Banking app comments
analysed annually
Attributes analysed
Journeys analysed
Functionalities analysed