Enterprise Software and Services for
superior Customer Engagement

Touchpoint Group

Our History

In early 2001, Touchpoint Group was formed to develop software for clients who wished to build better brands by making digital communication with their customers the most engaging experience possible. Since then the company has built up an enviable reputation in the Australian and New Zealand Markets for creating enterprise software products that really work.

The company’s first product TouchpointMX set it firmly at the centre of the digital marketing revolution, changing and adapting the ways companies used to reached out to customers to reflect how customers actually wanted to engage with brands. Gathering a large customer base of big brands, the company developed a deep understanding of marketing automation and to this day TouchpointMX continues to offer marketers an unparalleled level of sophistication for managing multifaceted marketing campaigns, programmes and assets from a single integrated platform.

In 2007 the company opened an office in Sydney and has serviced clients and partners in Australia as well as New Zealand since then.

Over time our work and reputation with large banks, Telco’s and Utilities revealed a growing need for these organisations to go beyond using research to understand and improve the experiences that drive their customers value, loyalty and brand advocacy. We decided to design a product that helped customers create great customer experiences and in 2009 TouchpointCX was released. We have been on a mission ever since to get good companies to become great companies by putting their customers at the centre of their business, their culture and their brand.

About Us



CEO and co-founder

With lead roles and investments in technology businesses since the 1980’s Frank is a passionate customer advocate. Formerly qualified as a Chartered Accountant, he has worked in the Brewing and Oil industries before moving into technology and building software. Frank is responsible for the culture, activities and performance of the Touchpoint Group.


Chief Operating Officer

Mark came to Touchpoint in 2011 after a variety of senior leadership and business development roles in Australasia and The Middle East where he worked in Telecommunications, Media and Financial Services. Mark oversees sales, marketing and operational delivery and divides his time between the Australian and New Zealand markets for both Marketing Automation and Customer Experience Management solutions.


General Manager – Digital

Jon is a digital expert with over 18 years of digital marketing and 'voice of the customer' experience. Jon specialise's in driving digital solution design, revenue and usage growth. An experienced manager and leader with a successful track record in digital delivery, establishing start-ups, implementing new and emerging technologies and digital solution management, Jon specialises in customer engagement through the fusion of technology with business, marketing and communication solutions. Jon plays a key role in ensuring the success of our marketing clients and has helped drive the design and implementation of digital experiences for some of Australiasia's largest brands including Nike, Westpac, Fonterra, Samsung and Lion Nathan. In addition to his career managing large digital portfolios, Jon has also been a judge of the NZ Marketing Awards for a number of years and is a regular industry speaker


CTO and co-founder

Steve too has previously held successful ownership roles in the technology sector. As CTO he has created software products that have won many industry awards – both for Marketing Automation and for Customer Experience Improvement. Steve has always had a passion for technology that improves the way organisations interact and engage with their staff and customers. Steve is well known for his impressive depth of expertise and ability to help an organisation achieve their Customer Experience Improvement goals.

Phil Norman


Phil was the founding Chairman of Xero, one of New Zealand's most successful publicly listed technology companies, and retired from the Xero Board in 2012. His current governance appointments include the Independent Chairmanship of Loyalty New Zealand Limited (Fly Buys) and Chairman roles at NZAX listed VMob Group Limited, Brand Developers Limited, MyWave Holdings Limited, Straker Translations Limited, ViFX Systems Limited and AUT Enterprises Limited. He is also a principal of CM Partners Limited, an independent capital markets advisory firm that specialises in assisting companies to list on the NXT growth market operated by NZX in New Zealand.

Phil served as Chairman of the New Zealand Venture Capital Association during 2002 and 2003 and was for six years a member of New Zealand Trade & Enterprise's Beachheads Advisory Board, resigning in June 2010. He holds an MBA degree from Auckland University and is a Chartered Member of the New Zealand Institute of Directors.


Touchpoint Group supports complex organisations with large customer bases. Our software is highly scalable and meets strict availability requirements. Our security is of the highest standard and is built into both our technology and our working methodologies from the ground up. Touchpoint Group is PCI compliant, making us the obvious choice for many institutions and banks requiring better results in customer engagement.

Touchpoint Group has exceptional market experience and domain IP in Customer Engagement. Our professional services team include digital, data, CRM and marketing experts who support our clients and their agencies in conceiving and delivering sophisticated digital and database marketing campaigns. Meeting the growth in ‘Voice of Customer’, ‘Customer Feedback’ and ‘Customer Experience’ programmes across Australasia, Touchpoint Group also has a specialist ‘CX Practice’ offering a one-stop-shop for CX audits, programme planning, implementation, and programme success.

Touchpoint Group is future focused and is committed to ongoing investment in research and development. For our clients this means that Touchpoint Group will always have the right technology, advice and support that they need to successfully and profitably engage with their customers.

Contact Us

AUS: 1 300 799 585
NZ: 0800 800 324
Email: enquiries@touchpointgroup.com

Auckland Office

Level 3, Textile Centre
1 Kenwyn St, Parnell 1052,
New Zealand

Brisbane Office

Level 10, 12 Creek St,
Brisbane, QLD 4000,

Melbourne Office

62-66, King St
Melbourne, VIC 3000,

Sydney Office

Level 10, 2 Bulletin Place
Sydney NSW 2000


The length of time our people stay with us is a major contributor to our success and reputation. Keeping top talent means ideas have time to grow, learning is shared and disseminated and expertise builds.

Please click here to contact us about any of our vacancies and to receive further information.

Email: careers@touchpointgroup.com