Touchpoint Group, trusted by customer centric organisations worldwide
Business performance and priorities change when customer expectations do
Drive revenue through acquisition and growth with marketing automation. Improve engagement and ease resource constraints with an interactive VoC experience management tool. Analyse insights, detect operational performance challenges and mitigate risk with comprehensive AI feedback analytics. All made possible in one single place with Touchpoint Group
Acquisition & Growth
Capture new customers and drive growth at scale. Grow your database, run dynamic campaigns, and decrease time to conversion. Start your relationship with your customer off on the right foot and measure the results.
Engagement & Experience
Customer focused improvements drive business success. Inspire, educate, engage, and grow your audience with powerful CX tools. Address Voice of Customer (VoC) concerns with case management and create opportunities for customers to engage organically with your brand.
AI Analytics & Performance
Analyse unstructured customer feedback data to understand changes in business performance, identify operational issues, and detect new revenue generating avenues. Use sentiment and competitior analysis to monitor public reviews. Uncover the root cause of customer issues using data you're already collecting.
Advocacy & Loyalty
Turn customers into advocates with loyalty and rewards programs that drive repeat engagement. Drive retention with sales and incentive programs, and give your customers a personalised experience that resonates with their needs and drives revenue for your business.
Why Touchpoint Group
A single place designed specifically to collect, manage, execute and analyse all your digital customer engagement and experience interactions. Gone are the days of using multiple platform providers.
Latest NewsView all
The value and impact of having a customer loyalty programme and the growth impact it can have on your business.Read article
As long as there are customers, there will be feedback, but collecting and analysing this feedback can be an insurmountable challenge without the right tools.Read article
With this exponential growth of digital channels fueled by the COVID-19 pandemic, a responsive and data-driven approach to continuous improvement has become even more important, as TD Bank proves in both the Canadian and US markets.Read article
Still have questions?
If you can't find the answer to your questions here, you can always contact us. Our team will get right on it and will help you find the answers you are looking for.