Experts in customer experience, insights, reporting, and recommendations

Benefit from solutions that empower you to make well informed decisions and actions quickly and with confidence

Whether you are a bank seeking robust and timely insights and recommendations that empower you to optimise your banking app experience, or you are a retail business that is looking to enhance your customer advocacy, retention, and engagement through loyalty and incentive programs, Touchpoint has the solution you need.

Touchpoint Group, trusted by customer centric organisations worldwide

  • Barclays
  • BMO
  • Green Cross Health
  • iag
  • J.P. Morgan
  • Midlands
  • Samsung
  • Suncorp
  • TD Bank
  • Uber
  • Westpac
  • Verizon
Solutions

Discover our solutions

Gain insights, recommendations, and help to make well informed, timely decisions by leveraging the customer experience analytics solutions provided by Touchpoint.

Mobile Customer Experience Analytics

Banking App Analytics & Reporting

Customer Loyalty Programmes

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Touchpoint Group Solutions
Strategic Reporting
Mobile Customer Experience Analytics (MCXA) Report

Especially relevant when leading the strategic direction of your organisation's banking app.

Our premier, quarterly report on the performance of banking apps across your competitive landscape. Produced in partnership with Curinos.

Enhance your banking app strategy, builds, enhancements, and management through insights and recommendations derived from direct user (customer) feedback in the form of ratings combined with verbatim comments.

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Tactical & Operational Reporting
Banking App Customer Experience Solutions

Leverage in conjunction with the MCXA report or use them independently.

Be empowered to maximise your banking app through our range of banking app analytics and reporting tools. Supported by consulting and training services designed to ensure you are getting the best results from your banking app nomatter what stage you are at. If you're a stakeholder in the introduction, maintenance, and/or changes to a banking app these are the solutions for you.

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Loyalty Programmes
Customer Loyalty+

Drive advocacy, retention, and engagement through a loyalty and incentive programme from Touchpoint Group.

Our Customer Loyalty+ solution is customised to your brand and is specifically designed to resonate with shoppers and lead to increases in:

  • Customer numbers
  • Customer patronage
  • Number of sales
  • Repetition and regularity of sales
  • Sales value
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A single place designed specifically to collect, manage, execute and analyse all your digital customer engagement and experience interactions

Gone are the days of using multiple platform providers.

Experts in customer experience solutions

4+
Million

Interactions per month leveraging Touchpoint solutions

21+
Years

Of delivering customer experience management solutions

~60
Seconds

To analyse 120,000 lines of unstructured text feedback

100+
Languages

Able to be translated and analysed

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