Touchpoint Group, trusted by customer-centric organisations worldwide
Discover our solutions
Gain insights, recommendations, and help to make well informed, timely decisions by leveraging the customer experience AI analytics solutions provided by Touchpoint.
Mobile Customer Experience Analytics
Banking App Analytics & Reporting
Customer Loyalty ProgrammesLearn more
Mobile Customer Experience Analytics (MCXA) Report
Especially relevant when leading the strategic direction of your organisation's banking app.
Our premier, quarterly report on the performance of banking apps across your competitive landscape. Produced in partnership with Curinos.
Enhance your banking app strategy, builds, enhancements, and management through insights and recommendations derived from direct user (customer) feedback in the form of ratings combined with verbatim comments.Learn more
Banking App Customer Experience Solutions
Leverage in conjunction with the MCXA report or use them independently.
Be empowered to maximise your banking app through our range of banking app AI analytics and reporting tools. Supported by consulting and training services designed to ensure you are getting the best results from your banking app no matter what stage you are at. If you're a stakeholder in the introduction, maintenance, and/or changes to a banking app these are the solutions for you.Learn more
Drive advocacy, retention, and engagement through a loyalty and incentive programme from Touchpoint Group.
Our Customer Loyalty+ solution is customised to your brand and is specifically designed to resonate with shoppers and lead to increases in:
- Customer numbers
- Customer patronage
- Number of sales
- Repetition and regularity of sales
- Sales value
A single place designed specifically to collect, manage, execute and analyse all your digital customer engagement and experience interactions
Gone are the days of using multiple platform providers.
Experts in customer experience solutions
Interactions per month leveraging Touchpoint solutions
Of delivering customer experience management solutions
To analyse 120,000 lines of unstructured text feedback
Able to be translated and analysed