During this time of uncertainty, we will continue to operate as usual. We are here to support our clients to ensure your businesses are able to run as efficiently and as effectively as possible, so that you can continue to support your customers. Please get in touch if you need further support or have any questions.

Touchpoint Group can help you understand how COVID-19 is impacting your business.

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Touchpoint Group

About Us

Touchpoint Group is a globally focused company specializing in customer-centric software solutions. Combining innovative technology with human ingenuity, we help organizations go beyond the data to personalize and leverage the customer experience.

TouchpointMX, TouchpointCX, and Ipiphany help automate marketing and retention strategies, visualize important campaign data for easy reporting, and use insights from customer feedback data to improve the customer experience.


Leadership team

Our leadership team has extensive experience leading businesses in the tech sector. Chaired by a founding chair of successful NZ startup Xero, our team are world-class experts in their roles.

Frank van der Velden
Frank van der Velden
CEO & Co-founder
Steve Shearman
Steve Shearman
CTO & Co-founder
Jon Edmonds
Jon Edmonds
General Manager
Karen Liesenfield
Karen Liesenfeld
Rua Alani
Rua Alani
Service Delivery Manager
Denise Faulkner
Denise Faulkner
Management Accountant
Tony Patrick
Tony Patrick
Head of Customer Intelligence
Gareth Flint
Gareth Flint
Product Designer / Programme Manager

Contact Us

NZ: 0800 800 324
AUS: 1 300 799 585
North America: 415 800 2893
Email: enquiries@touchpointgroup.com


Level 3, Textile Centre
1 Kenwyn St, Parnell 1052,
New Zealand


Level 28
161 Castlereagh Street
Sydney NSW 2000


1 Fore St Ave, Barbican, London EC2Y 9DT,
United Kingdom


Suite 1212, 222 W. Merchandise Mart Plaza
Chicago IL 60654