This insights session offers a detailed exploration of how Ipiphany, an advanced AI text analytics platform, is applied to dissect and understand customer complaints within the realm of financial services.Read more
Touchpoint Group Webinars and Monthly Reviews
The October 2023 Touchpoint Group Banking App Insight Session focused a particular emphasis on Truist Bank and TD Bank. The session highlighted key trends, improvements, and challenges in the banking app sector.Read more
While NatWest experienced continued decline, Nationwide hit its lowest performance point in the past twelve months. This decline was primarily attributed to a recent logo change and specific events in early October.Read more
The UK banking sector continues to adapt to the digital age, and the role of mobile banking apps is central to this transformation. Touchpoint Group's September 2023 Banking App Insight session, led by Glenn Marvin and Tony Patrick, sheds light on the performance dynamics of major players in the space, with a specific focus on Chase UK.Read more
Welcome back to another round of insights into the banking app performance for the month of September. This examination primarily focuses on US banks, contrasting stalwarts like US Bank and Citibank, while also diving into platform-specific performances on iOS and Android.Read more
In the August session we discuss numerical scores, percentages and rankings which can provide us with vital analytical insights that empower well informed decisions that can resonate throughout organizations.Read more
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