Touchpoint Group Webinars and Monthly Reviews

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May 2022 UK Challenger Banks App Performance Snapshot

Revolut has plummeted from around 3,300 reviews a month to hardly any (188 in May). Chase is going in the opposite direction from almost none in late 2021 to over 1500 reviews a month as at May. That is actually the most frequently reviewed of all the Challenger apps, even more than Starling, the market leader.

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May 2022 US National Banks App Performance Snapshot

The recovery of the Wells Fargo App since the UI update in Feb seems to have stalled. Some good signs of recovery in April, but customer sentiment has completely flattened off since and the app is still sitting on 3.3, well below the average scores above 4.0 the app has traditionally sat at prior to the update.

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