April 2022 US National Banks App Performance Snapshot
Capital One has been performing well but very slowly dropping away. Android users are experiencing more issues than iOS
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April 2022 UK Legacy Banks App Performance Snapshot
A gradual drop in the Barclays engaged customer score sees Lloyds back on top and Nationwide sneak into second spot with the great work they have been putting into the app experience over the past few months.
Watch NowApril 2022 US Regional Banks App Performance Snapshot
KeyBank have a worrying trend of a gradual decline across time and a bigger drop in April which has brought the ECS rating down to around 2.2
Watch NowApril 2022 US Tier 1 Banks App Performance Snapshot
US Bank continues to perform strongly with consistent Engaged Customer Score Ratings (ECS) above 4.5 opening a slight gap on the Capital One. Truist has made great gains in recent months as well.
Watch NowApril 2022 UK Challenger Banks App Performance Snapshot
Consistency and stratification of rankings is the continued theme in April with the addition of Chase entering the market in late 2021 and entering the market in quite a strong position for a new offering. Starling has an average Engaged Customer Score (ECS) of 4.8 which is right up there as far as best practice is concerned and continuing to hold ground. Revolut is consistent and have made some small gains so far in their ECS however Monzo is closing the gap.
Watch NowMarch 2022 US Market Regional Banks App Performance Snapshot
March 2022 Update On The US Banking App Performance for Regional Banks Based on Feedback from Thousands of Engaged Users.
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