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The US Banking App Insights Sessions for April evaluated the Engaged Customer Scores and SURF Analysis of all US Banks to identify areas for improvement in delivering an excellent customer experience.
Read moreWelcome to this month's Banking App Insight session, where we delve into the Engaged Customer Score and overall performance of three prominent UK banks: Barclays, Nationwide, and TSB.
Read moreTouchpoint Group Partners with US Global Data Intelligence Firm Curinos, To Provide Financial Institutions a 360 Degree View of Mobile Customer Experience Quality
Read moreThe March 2023 US Banking App Insights session covers off the overall Engaged Customer Score performance rankings for Banking Apps and dives deeper into the performance challenges and opportunities for of USAA and Discover Financial
Read moreThe March 2023 UK Banking App Insights session covers off the overall Engaged Customer Score performance rankings for Banking Apps. This month we dive deeper into the performance challenges and opportunities for Barclays, HSBC and Nationwide Building Society
Read moreHigh performing consistency across all journeys and functions is the theme for US Bank where they have had an ECS over 4.75 out of 5 for over 12 months now.
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