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Revolut has plummeted from around 3,300 reviews a month to hardly any (188 in May). Chase is going in the opposite direction from almost none in late 2021 to over 1500 reviews a month as at May. That is actually the most frequently reviewed of all the Challenger apps, even more than Starling, the market leader.
Watch NowThe recovery of the Wells Fargo App since the UI update in Feb seems to have stalled. Some good signs of recovery in April, but customer sentiment has completely flattened off since and the app is still sitting on 3.3, well below the average scores above 4.0 the app has traditionally sat at prior to the update.
Watch NowOutside of the consistent high performers of TD Bank and Santander the Regional Banks are not showing the consistency that we like to see in Engaged Customer Scores (ECS).
Watch NowLloyds and Barclays have maintained positive momentum in May, with Nationwide slipping from 2nd place in Engaged Customer Score (ECS) performance to 3rd place, and NatWest and Santander both continuing their downward slide.
Watch NowCapital One has been performing well but very slowly dropping away. Android users are experiencing more issues than iOS
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