In a recent bonus insights session with Touchpoint Group, the performance of NatWest's mobile banking application was brought under scrutiny, revealing significant fluctuations in user experience and customer feedback throughout 2023 and into 2024.Read more
Touchpoint Group Webinars and Monthly Reviews
The Jan 2024 US Banking App Insights Session delved into a comprehensive analysis of the performance of various banking apps within the US market. Led by Yazad Karkaria, Global Head of AI Analytics and CX Strategy at Touchpoint Group, the session utilized Ipiphany, the AI-powered analytics platform, to provide deep insights into the digital performance of banking apps.Read more
The January 2024 Touchpoint Group UK Banking App Insights Session had a particular focus on Monzo, a prominent player in the UK mobile banking landscape.Register
The 2023 Banking App Awards for the Australian market have shed light on the exceptional achievements of banks in providing top-tier mobile banking experiences. The awards encompassed a comprehensive evaluation of banking apps, emphasising various critical aspects of their performance.Read more
The Touchpoint Group Banking App Awards showcase the best banking app experiences in the US and UK markets from a customer perspective. They recognise the work of the teams that have created exceptional experiences for their customers across foundational attributes and core app customer journeys. Congratulations to our 2023 award winners!Read more
This insights session offers a detailed exploration of how Ipiphany, an advanced AI text analytics platform, is applied to dissect and understand customer complaints within the realm of financial services.Read more
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