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April 2022 UK Challenger Banks App Performance Snapshot

Consistency and stratification of rankings is the continued theme in April with the addition of Chase entering the market in late 2021 and entering the market in quite a strong position for a new offering. Starling has an average Engaged Customer Score (ECS) of 4.8 which is right up there as far as best practice is concerned and continuing to hold ground. Revolut is consistent and have made some small gains so far in their ECS however Monzo is closing the gap.

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