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Chase Banking App Continues Its Inconsistent Performance In The US The Chase banking app Engaged Customer Score ™ (ECS) in November 2022 was the lowest it has been in the entire year. Finishing November with an ECS of 2.92 this puts Chase in a high risk situation with potential customer churn.
Read moreNatWest Banking App Storms Into 2nd Place In Latest UK Engaged Customer Score Rankings The NatWest Banking App Engaged Customer Sore ™ (ECS) had a meteoric rise in November and is snapping on the heels of Lloyds for the top spot to finish out the year.
Read moreAfter a Rockstar Launch in 2021 Chase UK Banking App Struggling with Consistency The Chase UK Banking App launched in 2021 and experienced a meteoric “rockstar” launch and rise to take second place in the Touchpoint Group Engaged Customer Score ™ (ECS) App Rankings in May 2022.
Read moreTruist Banking App Updates Failing To Resolve Issues As US Bank Continues To Lead Global Ranking The Truist Banking App Engaged Customer Score™ (ECS) has started a slide from its high of 3.84 in Sept, to 3.18 in November. Over the 6 months preceding this drop Truist had made good headway, consistently lifting its ECS each month from its low point of 2.25 in Feb 2022.
Read moreIn this month’s session we look at how the US national banks compare to each other and delve into customer sentiment to find out what it takes to be a stellar performer.
Watch NowIn the October US Tier 1 banking app insight session we explore the sentiment of customer reviews to understand why they rank where they do and what makes a top global performer.
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