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November 2022 US National Banks App Performance Snapshot

Chase Banking App Continues Its Inconsistent Performance In The US The Chase banking app Engaged Customer Score ™ (ECS) in November 2022 was the lowest it has been in the entire year. Finishing November with an ECS of 2.92 this puts Chase in a high risk situation with potential customer churn.

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November 2022 UK Challenger Banks App Performance Snapshot

After a Rockstar Launch in 2021 Chase UK Banking App Struggling with Consistency The Chase UK Banking App launched in 2021 and experienced a meteoric “rockstar” launch and rise to take second place in the Touchpoint Group Engaged Customer Score ™ (ECS) App Rankings in May 2022.

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November 2022 US Market Tier 1 Banks App Performance Snapshot

Truist Banking App Updates Failing To Resolve Issues As US Bank Continues To Lead Global Ranking The Truist Banking App Engaged Customer Score™ (ECS) has started a slide from its high of 3.84 in Sept, to 3.18 in November. Over the 6 months preceding this drop Truist had made good headway, consistently lifting its ECS each month from its low point of 2.25 in Feb 2022.

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