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The March 2023 UK Banking App Insights session covers off the overall Engaged Customer Score performance rankings for Banking Apps. This month we dive deeper into the performance challenges and opportunities for Barclays, HSBC and Nationwide Building Society
Read moreHigh performing consistency across all journeys and functions is the theme for US Bank where they have had an ECS over 4.75 out of 5 for over 12 months now.
Read moreStarling Bank continues its overall dominance in the UK market with Lloyds, RBS, NatWest and Halifax all very tightly grouped together and any one of these banks could take second place and look to catch Starling if they prioritise their energy on the features and journeys identified with the biggest gaps in engaged customer scores with the other competing banks.
Read moreUS Bank, Citibank and Capital One all continue to lead the US Rankings while Truist and PNC and on the rise. Fifth Thirds woes continue as it struggles with recent updates and is bottom of the pack
Read moreStarling, NatWest, RBS and Lloyds banks start 2023 at the top of the UK Banking App Rankings with Barclays close behind.
Read moreStarling Bank takes out the Touchpoint Group Best Engaged Customer Score Award for 2022. In fact Starling Bank als wins the global supreme award for best app globally. The Starling Bank app performance has been the standout for Global best practice in 2022 and Touchpoint clients have the opportunity to use the Touchpoint reporting technology to look behind the iron curtain and understand what makes the Starling Bank app just so good.
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