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Wells Fargo Released a major update to their Banking App UI on the 17th of February. The release was widely condemned by users and public review data analysis uncovers the dramatic effect it has had on user experience and engagement ranking...
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Customer loyalty can mean a lot of different things, depending on who you ask. What is it that keeps customers returning to certain brands year after year?
Read moreHow do we know we are making the best marketing choices? There are hundreds of digital channels to choose from, email marketing remains one of the strongest forms of marketing today.
Read moreDiscover how you are able to look at the whole picture by benchmarking your company against competitors and highlighting certain pain points that your customers experience as they go through the claims process.
Read moreIn June 2021, thanks to our dedicated Chief Information Security Officer, Karen Leisenfeld and her team; Touchpoint Group successfully passed it’s first annual audit.
Read moreExplore how applying the life cycle framework for customer feedback analysis to Direct Line Insurance's public review feedback can help you explore the interconnected nature of customer relationships at speed and scale, with concrete business results.
Read moreIn this post, we explore the need for trends analyses using Admiral Insurance public review data. We will identify ways to leverage this type of analysis to drive operational performance outcomes.
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