Touchpoint Group

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Touchpoint Group
  • Solutions
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    • Acquisition & Growth
    • Engagement & Experience
    • AI Analytics & Performance
    • Advocacy & Loyalty
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    • Acquisition & Growth

      • Capture new customers and drive conversion using an omni-channel suite of cloud-based marketing automation tools such as email, SMS, surveys, and web pages.

      Marketing Automation
      • Email Marketing
      • Microsites and Websites
      • Online Promotions
      • Landing Pages
      • Surveys & Questionnaires
      • Mobile & Push Messages
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    • Engagement & Experience

      • Educate, engage and grow your customer base with a robust CX framework. Improve engagement and experience through customer triggered response campaigns and automation. Address VoC concerns using an interactive customer experience, resolution and performance tool.

      Customer Experience Management/VOC
      • CX Metrics Analysis
      • Stakeholder Retention Management
      • VoC Feedback Analysis
      Customer Engagement Management
      • Customer Experience Metrics
      • Email Marketing Toolkit
      • Sales & Marketing ROI Reporting
      • Surveys & Questionnaires
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    • AI Analytics & Performance

      • Analyse unstructured customer feedback data from a range of sources to discover insights into business performance and operational issues, and detect new revenue generating avenues. Monitor brand health and customer perception effortlessly with benchmarking and market analysis tools.

      Operations & Performance
      • Business Recovery Review
      • Customer Retention Analysis
      • VoC Feedback Analysis (for Insurance)
      Sales & Revenue
      • eCommerce Platform Review
      • Mobile App Platform Review
      • Sales & Marketing ROI Reporting
      Brand Health & Market Position
      • Market Research Analysis
      • NPS & CSAT Analysis
      • Competitor Analysis
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    • Advocacy & Loyalty

      • Decrease the time from first-purchase to customer advocate with programs that drive repeat engagement. Manage advocacy, retention and engagement with business stakeholders and customers through sales and incentive programs, run campaigns that delight your customers and increase revenue for your business.

      Loyalty & Rewards
      • Loyalty Programs
      • Customer Retention Analysis
      • VOC Feedback Analysis (for Insurance)
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Solutions
  • Acquisition & Growth
  • Engagement & Experience
  • AI Analytics & Performance
  • Advocacy & Loyalty
Services
  • Managed Services
  • Database Management & Security
Resources
  • Blog
  • Case Studies
  • Media
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  • Partners
  • Contact Us
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