In 2020, Touchpoint Group became one of the only service providers in CX Management within New Zealand to be awarded the ISO 27001:2013 certification by implementing a robust ISO 27001 compliant ISMS. In June 2021, thanks to our dedicated Chief Information Security Officer, Karen Leisenfeld and her team; Touchpoint Group successfully passed it’s first annual audit.
What is ISO 27001?
ISO 27001 is an internationally recognised Information Security Management System (ISMS) standard for ensuring the safety of managing sensitive information. The standard provides a framework detailing how a company should manage confidential and sensitive information they hold and acquire. The certification is accredited by an independent body following an in-depth audit. This ensures that the business and their clients can be confident that the data stored is handled safely and securely across the organisation. To learn more about ISO 27100 and what it means for Touchpoint Group and our clients, click here.
What an ISO 27001 audit involves
An ISO 27001 audit is implemented to check that an organisation continually meets the defined criteria for the certification. Key elements of an annual audit undertaken by an independent auditor reviews:
- The Information Security Management System (ISMS) and tests elements of it to ensure they meet the requirements of the standard
- The company is fulfilling its own information requirements and objectives for the ISMS
- The policies, processes and other controls are practical, efficient and in use
What this means for Touchpoint Group
With the immense amount of sensitive data that Touchpoint deals with daily, security and the importance of keeping that data safe for our clients is continually at the forefront of our minds. Touchpoint has chosen to undergo this accreditation and ongoing annual audits to provide our clients with the clarity and confidence that we understand the importance of protecting the data in our possession, more importantly this gives stakeholders the knowledge and peace of mind that the highest protocols possible are in place to mitigate risk of a data-breach happening when using our products and services.
Touchpoint Group believes in taking a proactive stance on securing our systems and applications and passing this audit is a major and incredibly important feat for us and our stakeholders.
To learn more about the advantages of working with an ISMS accredited organisation, get in touch with our team of experts today.