Frank Van der Velden, CEO of Touchpoint Group, has been a fixture in our London office for the past four weeks, so we sat down to ask him some questions about his most recent accomplishments there, and the future prospect for Touchpoint Ipiphany in the London market.
Read moreActionable Insights. What are they? How can you uncover them in your data, and what do you do with them once you have them? We've broken down five easy ways to start working with your actionable insights as soon as possible.
Read moreAre you hoping to put a greater focus on Customer Experience this year? Whether you're just getting started or you're overhauling your methods, here are 7 great strategies to get you on your way to stellar CX.
Read moreBefore switching to Ipiphany, Uber Australia's analysts took about 3 weeks to analyse 10k rows of customer data - often with results they weren't confident in. Ipiphany processed 17k rows of data and had these same analysts gaining a top level view of their data in under 10 minutes. Our founder discusses the importance of embracing change in the digital age.
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