Loyalty & Rewards
Customer loyalty campaigns don't stop when a shopper leaves your store - the ability to reach your customer wherever they are with tailored messaging and a robust loyalty program will be rewarded with higher purchase frequency, increased basket size, and will ultimately drive advocates for your brand. We understand that every business is different, and a loyalty program is the perfect opportunity to meet your customer's unique needs.
- Points-based rewards systems with secure redemption codes
- Online portals and dashboards to both host and track loyalty
- Dynamic content insertion controlled through segmentation
- Tailored programs to suit individual requirements
A Tool For Every Need
Loyalty Programs
Create a loyalty program that will keep your customers coming back for more. Choose a points-based redemption program, reward shopping frequency, or simply track sales across all platforms without a discount method and share suggested products with your database.
Find out moreCustomer Retention Analysis
Analyse and draw out issues experienced by customers within your Customer Experience (CX) feedback to understand the root cause of churn. Improve retention by prioritising improvements based on solutions that will have the biggest impact for your business and its stakeholders.
Find out moreVoC Feedback Analysis
Detect and prevent issues that impact customer claims and business performance by streamlining operational inefficiencies and identifying opportunities to reduce churn. Investigate and understand issues that cause bottlenecks and decrease department performance using a customisable reporting framework that shares critical detail with relevant stakeholders in near-real-time.
Find out moreContact Us
To find out how Touchpoint Group can help with your operational and performance analytics needs, fill in the form and we'll get in touch.