Mobile app review - analysis & report

Delve deeper into the comments behind your app rating on app stores. Benchmark against competitors and industry leaders, detect issues, and prioritise improvements to drive a world-class mobile experience.

Ipiphany, used by leading customer centric organisations

ANZ
City of Melbourne
Suncorp
Uber Eats
Samsung
Vodafone
analyse public reviews from any app

Improve customer engagement & app performance by analysing mobile app reviews

Touchpoint Ipiphany’s mobile app review service provides you with the ability to read and analyse publicly available app review data from any source, meaning organisations can for the very first time, benchmark against competitors and market disruptors, compare product performance and capabilities of competitors technologies and find out the reason for issues contributing to poor user engagement.

Learn how analysing reviews can better your mobile app offering, performance and save you money

Measured results you can trust. Mitigate performance risk and highlight areas of opportunity

This service is designed to reinforce future app direction and strategy, mitigate risk (highlight SWOT), avoid costly mistakes in updates and bug issues, highlight areas of potential growth and longevity in the app and benchmark app performance against competitors. It’s not all about business solutions, understanding the above ensures greater app engagement, better customer experience, reduces customer churn and offers greater value to customers.

analyse thousands of comments in minutes with ipiphany
understand root cause of customer issues

A solution for this project and a foundation for the next

The mobile app service is designed to help you achieve maximum potential in driving core information from your feedback analysis. The service is completely customisable to individual business despite what industry, field, or outcome you need.

Our package allows you to get a full understanding as to the importance and value AI customer analytics can provide your business and comes with a 12 month access licence to Ipiphany for your team to be able to build further custom analyses and reporting.

jp morgan mobile app case study
Case Study

Leveraging customer feedback to gain insights into app performance

JP Morgan Chase & Co is one of the largest banking institutions in the world. Using publicly available review data, we've extracted insights and provided recommendations to improve their banking app and position it to compete against other banks in the category.

Contact Us

Let us know what type of data you'd like to analyse and we'll provide more information on how Ipiphany can provide an efficient way for your team to discover and report insights at scale.