Capture responses in the moment, improve customer sentiment and turn insights into results
Comprehensive feedback collection
- Automate feedback collection across channels, touchpoints, and customer journeys
- Unify customer experience and operational data into a single enterprise view
- Engage customers in the moment with personalised event-triggered surveys
- Focus feedback on moments that matter most
Actionable insights and in-depth analyses
- Deliver relevant insights to each individual and area of the business with flexible reporting dashboards
- Empower staff by extracting meaning through Text Analytics
- Understand trends and impact using advanced analytics
Drive action and improve outcomes
- Motivate and empower frontline staff to take action with personalised dashboards and KPIs
- Recover at-risk customers by closing the loop with case management
- Drive immediate action with real-time alerts
Listen
Comprehensive feedback collection
Analyse
Actionable insights for the entire organisation
Act
Close the loop by taking the right action, every time
The power of VoC platform
TouchpointCX is a cloud-based enterprise experience management platform that executes and consolidates customer feedback data in unified dashboards with an interactive resolution system and analytics reporting function.
Ensure feedback is sent to the right people, to quickly and efficiently generate immediate action and improve customer satisfaction and resolution. Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO27001 certified, ensuring all your customer data is captured and stored safely.
Case Study
How To Put Customers First & Drive Change In An Established Enterprise Business
Our client - an enterprise B2B and B2C provider - successfully used the TouchpointCX platform in their retail channel for approximately 2 years with a 10 point lift in NPS over the same period. The key? Making Customer Experience a priority in their organisation.