Capture responses in the moment, improve customer sentiment and turn insights into results

Used in leading customer-centric organisations

City of Melbourne
Uber Eats

The power of VoC platform

TouchpointCX is a cloud-based enterprise experience management platform that executes and consolidates customer feedback data in unified dashboards with an interactive resolution system and analytics reporting function.

Ensure feedback is sent to the right people, to quickly and efficiently generate immediate action and improve customer satisfaction and resolution. Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO 27001 certified, ensuring all your customer data is captured and stored safely.

the power of voc analytics

Contact Us

Give us some more information about your Voice of Customer or Voice of Employee needs and we'll create a custom plan for your business.