Redefine your customers experience
with your eCommerce platform

eCOMMERCE PLATFORM REVIEW

Analyse unstructured CRM and CX feedback data to generate a broad view of how consumers are using your eCommerce platform.

  • Perform a competitor analysis against industry leaders using publicly available data 
  • Benchmark capabilities and performance to determine growth opportunities
  • Define areas of weakness contributing to lost sales
  • Gain insights into low user engagement

Touchpoint Group, trusted by customer centric organisations world-wide.

Benchmark platform performance to highlight areas of improvement

Touchpoints eCommerce review enables you to analyse CRM and CX text feedback data plus online reviews to generate a wide understanding of the performance of your eCommerce platform. Benchmark platform capabilities against your competitors by analysing publically available reviews.

This analysis reveals issues contributing to lost sales, provides insights into low user engagement, and defines issues with a granular focus that enables your organisation to mitigate risk, improve platform performance and customer experience.

analyse thousands of comments in minutes with ipiphany

Reinforce your eCommerce platform direction and strategy

Undertake an extensive analysis to improve sales conversion, mitigate risk with a SWOT analysis, detect bugs and issues with updates before they become costly, and highlight areas of potential growth and longevity. Analyse your eCommerce platform performance against the Touchpoint eCommerce Customer Experience Journey framework to understand and prioritise improvements that will provide the highest ROI, and give your team the tools they need to take action.

A solution for this project and a foundation for the next

The eCommerce customer experience analyses solution is designed to help you manage and develop a robust action plan to help support platform performance, improve user engagement and functionality, and prioritise customer experience changes that will provide the best outcome for your business.

Book a 20 minute consultation today

understand root cause of customer issues
walmart ecommerce case study
Case Study

Uncovering the root cause of issues plaguing Walmart's eCommerce platform during Covid-19 lockdowns

Learn how Touchpoint Group's AI analytics platform can be used to guide improvements for the largest retail enterprise in the world - Walmart. We benchmark their performance against competitiors as well as detect and solve issues relating to customer churn.

See More of Our Solutions

Mobile App Review Analysis

Analyse publicly available app review data against CRM feedback to reinforce future app direction, strategy, platform longevity and potential areas of growth.

Define new opportunities and quantify their impact on customer satisfaction. Improve user engagement and functionality and prioritise customer experience changes that will provide the best outcome for your business.

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New Audience Lead Detection

Detect new sales and marketing led opportunities by defining previously uncategorised consumer segments hidden in your customer feedback data. Use AI technology to map the exact customer journey and high touch interaction points within your businesses platforms, products or services. Customise your marketing reach-outs to ensure maximum return on engagement and define product relationships through relationship mapping analysis to increase sales conversion and retention.

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Customer Retention Analysis

Analyse and draw out issues experienced by customers within your Customer Experience (CX) feedback to understand the root cause of churn. Improve retention by prioritising improvements based on solutions that will have the biggest impact for your business and its stakeholders.

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Contact Us

To learn more or book a 20 minute consultation to find out how we can help drive revenue through customer interactions with digital channels, fill out your details in our contact form.