Powerful analytics that drive business improvements
Using AI technology, Touchpoint Ipiphany helps you understand the 'Why'. Read and analyse your unstructured digital feedback CRM data in minutes to uncover key factors influencing changes in brand or product perception and engagement.
Find out in granular detail the cause of issues such as why your NPS is decreasing, why review site rankings are dropping or why employee satisfaction has changed. Touchpoint Ipiphany can define the root cause, mitigate issues and rank them on business impact giving you key insights into what to action first. The outcomes: increased customer satisfaction and retention, increased business efficiencies, reduced costs.
INDUSTRIES
- Financial Services
- Insurance
- Utilities
- Telecommunications
- Retail & Ecommerce
- Government
- Market Research
- Hospitality
- Travel
- Consumer Services
- Media
SOLUTIONS
- Mobile App Performance Monitoring
- Economic Impact Report (COVID-19)
- Competitor Analysis
- NPS/CSAT Analysis
- Text Analysis
- Employee & Customer Churn Analysis
- Customer Journey Analysis
- VoC Complaints Analysis
- Vulnerable Customer Detection
DATA SOURCES
- Open-ended Survey Questions
- Customer Experience Feedback (CX)
- Employee Experience Feedback (EX)
- Mobile App Reviews
- Public Review Sites
- Customer Feedback Forms
- Social Media
- Support Tickets
- Complaints
- Painpoint Analysis
- Churn Analysis
- Customer Journey Analysis
- Complaints Analysis
- Competitor Analysis
- Benchmarking
- Key Drivers Analysis
- Theme Analysis
- Impact Analysis
- Root Cause Analysis
- Trends Analysis
- Segmentation Comparison
Certified by the world’s most trusted security management system
Touchpoint Group is PCI DSS compliant and ISO 27001 certified. All our platforms are tested and audited against the highest security standards worldwide.
ISO 27001 is a worldwide recognised information security management system which is favoured by those in the banking and financial sector due to its strict controls and regular audit
Used worldwide in leading customer-centric organisations
Further Reading
Leverage Customer Feedback To Gain Greater Insights Into Mobile App Performance
How Insights Hidden in a Tier 1 Bank’s Data Allowed Them To Uncover The Source Of An NPS Drop...
How Customer Feedback Analysis with Ipiphany Saves $1M in Call Centre Costs
How the Ipiphany SURF Pillars Change The Way You Analyse App Feedback
Contact Us
Let us know what type of data you'd like to analyse and we'll provide more information on how Ipiphany can provide an efficient way for your team to discover and report insights at scale.