A clear path to actionable insights
Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insights.
Find & prioritise the insights that make a business difference
Ipiphany accelerates the insight discovery process by finding and prioritising the most important customer issues and root causes
Guided analysis that uncovers the most important hidden problems
Make sense of painpoints at scale by connecting them to:
- Customer segments, experiences, and journeys
- Business products, channels, and processes
Deliver truly actionable insights that lead to smarter decisions and more effective outcomes
Report insights in a way which clearly communicates root cause and business impact, so business stakeholders can easily prioritise the painpoints to focus on today and determine whether the priorities should change over time.
Create a sustainable competitive advantage with Touchpoint Ipiphany
Ipiphany makes it easy to combine different types of structured and unstructured customer data from different sources into a single view. Quickly immerse yourself in the data to gain the breadth and depth of understanding required to uncover important actionable insights that would otherwise remain hidden.
Connect insights to relevant business functions and roles so that they can be distributed to key stakeholders via insight dashboards - for decisioning, action and ongoing management.
If you need to analyse, organise and understand key themes from unstructured customer comments, as well as the degree of impact they have on key metrics you are surveying on, then this is the tool you need.
Adrian Smith
Digital Business Banking Director
Barclays Bank
It is refreshing to see such a commitment to information security and privacy reflected within systems, technology and culture within Touchpoint Group.
Simon Jordan
Managing Director
Resiliant IT
Case Study
How The Perfect Storm Led To A Logistics Company Sidelining Customer Feedback
A global logistics company found itself in the perfect storm: Customers were constantly telling them exactly what they wanted and how they wanted it, but in such huge volumes it became unusable.
Contact Us
Let us know what type of data you'd like to analyse and we'll provide more information on how Ipiphany can provide an efficient way for your team to discover and report insights at scale.