May 2022 US Regional Banks App Performance Snapshot
Outside of the consistent high performers of TD Bank and Santander the Regional Banks are not showing the consistency that we like to see in Engaged Customer Scores (ECS).
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May 2022 UK Legacy Banks App Performance Snapshot
Lloyds and Barclays have maintained positive momentum in May, with Nationwide slipping from 2nd place in Engaged Customer Score (ECS) performance to 3rd place, and NatWest and Santander both continuing their downward slide.
Watch NowApril 2022 US National Banks App Performance Snapshot
Capital One has been performing well but very slowly dropping away. Android users are experiencing more issues than iOS
Watch NowApril 2022 UK Legacy Banks App Performance Snapshot
A gradual drop in the Barclays engaged customer score sees Lloyds back on top and Nationwide sneak into second spot with the great work they have been putting into the app experience over the past few months.
Watch NowApril 2022 US Regional Banks App Performance Snapshot
KeyBank have a worrying trend of a gradual decline across time and a bigger drop in April which has brought the ECS rating down to around 2.2
Watch NowApril 2022 US Tier 1 Banks App Performance Snapshot
US Bank continues to perform strongly with consistent Engaged Customer Score Ratings (ECS) above 4.5 opening a slight gap on the Capital One. Truist has made great gains in recent months as well.
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