Touchpoint Group

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Touchpoint Ipiphany

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How a Tier 1 Bank identified the root cause of a 19 point NPS drop in 24 hours

“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”

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Uncovering the root cause of issues plaguing Walmart’s eCommerce platform during Covid-19 lockdowns

How Touchpoint Group's AI Analyst, Ipiphany™, can be used to guide improvements for the largest retail enterprise in the world - Walmart - to benchmark against competitors as well as detect and solve issues causing customer churn.

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Leverage Customer Feedback To Gain Greater Insights Into Mobile App Performance

This case study details how Touchpoint Group's AI Analyst, Ipiphany™, can be leveraged to help a Tier 1 bank gain greater insight into the performance of their Mobile App through publicly available customer feedback data.

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How Insights Hidden In a Tier 1 Bank's Data Allowed Them To Uncover The Source of an NPS Decline

When a large Tier 1 Bank’s NPS suddenly declines, how does the product owner get immediate actionable insights and clarity around the issues and their potential impact?

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Revolutionising the Insights Function: Proactive Vs. Reactive

When insight teams struggle to manage Stakeholder requests within a timely manner and work in a reactive environment to determine the root cause of pain points, how does a business stay ahead of the curve in an ever changing landscape?

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Understanding The Impact Of COVID-19 On Your Business

An events organisation finds out in depth, the implications of COVID-19 across the industry using real-time data. Using Touchpoint Ipiphany, they draw actionable insights and use the results in their government funding request.

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BAU Reporting
Root Cause Analysis
Insight Discovery

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