Already an avid user of Touchpoint Groups services, Green Cross Health reached out to our services team to help quickly and efficiently drive acquisition and engagement on the Unichem site through an onsite service booking and locations portal, without having to invest significantly in a custom built tool.
In this case study, we apply an Insurance Customer Life Cycle Analysis to publicly available review data to help Hastings Direct gain greater insight into potential performance improvements.
Market research agencies are uniquely poised to take advantage of advances in NLP and AI text analytics; In this case study, we explore how Touchpoint Group Client augmented their standard practices using our AI text analytics tool, Ipiphany.
“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”
How Touchpoint Group's AI Analyst, Ipiphany™, can be used to guide improvements for the largest retail enterprise in the world - Walmart - to benchmark against competitors as well as detect and solve issues causing customer churn.
This case study details how Touchpoint Group's AI Customer Analytics Tool, Ipiphany, can be leveraged to help JP Morgan Chase & Co. gain greater insight into the performance of their Mobile App through publicly available customer feedback data.