“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”
Walmart: Uncovering the root cause of issues plaguing Walmart’s eCommerce platform during Covid-19 lockdowns
How Touchpoint Group's AI Analyst, Ipiphany™, can be used to guide improvements for the largest retail enterprise in the world - Walmart - to benchmark against competitors as well as detect and solve issues causing customer churn.
When a large Tier 1 Bank’s NPS suddenly declines, how does the product owner get immediate actionable insights and clarity around the issues and their potential impact?
When insight teams struggle to manage Stakeholder requests within a timely manner and work in a reactive environment to determine the root cause of pain points, how does a business stay ahead of the curve in an ever changing landscape?
An events organisation finds out in depth, the implications of COVID-19 across the industry using real-time data. Using Touchpoint Ipiphany, they draw actionable insights and use the results in their government funding request.
With millions of Kiwis walking through their doors and visiting their website online, one of New Zealand's largest retailers knew they needed to continuously improve customer loyalty to stay ahead of competition.