In this case study, we apply an Insurance Customer Life Cycle Analysis to publicly available review data to help Hastings Direct gain greater insight into potential performance improvements.
When insight teams struggle to manage Stakeholder requests within a timely manner and work in a reactive environment to determine the root cause of pain points, how does a business stay ahead of the curve in an ever changing landscape?
An events organisation finds out in depth, the implications of COVID-19 across the industry using real-time data. Using Touchpoint Ipiphany, they draw actionable insights and use the results in their government funding request.
With millions of Kiwis walking through their doors and visiting their website online, one of New Zealand's largest retailers knew they needed to continuously improve customer loyalty to stay ahead of competition.
A large enterprise in the insurance sector was looking to grow revenue and market share by improving their customer experience: Here's how TouchpointCX helped them achieve that goal.