“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”
Banking and Finance
JP Morgan Chase & Co: Leverage customer feedback and gain greater insights into mobile app performance
This case study details how Touchpoint Group's AI Customer Analytics Tool, Ipiphany, can be leveraged to help JP Morgan Chase & Co. gain greater insight into the performance of their Mobile App through publicly available customer feedback data.
When a large Tier 1 Bank’s NPS suddenly declines, how does the product owner get immediate actionable insights and clarity around the issues and their potential impact?
An events organisation finds out in depth, the implications of COVID-19 across the industry using real-time data. Using Touchpoint Ipiphany, they draw actionable insights and use the results in their government funding request.
With millions of Kiwis walking through their doors and visiting their website online, one of New Zealand's largest retailers knew they needed to continuously improve customer loyalty to stay ahead of competition.
How does a large financial organisation with so many customer interactions and touch points engage with each individual & business on a personal level? Find out how ANZ manages VoC with TouchpointCX