In a heavily regulated industry where USP is hard to differentiate between banks, leveraging customer feedback is essential to understanding customer perception and pain points. We've reviewed the performance of four leading Australian banks to draw insights from their app reviews.
Read moreIt was the reset button that we didn’t realise we needed. As a team, we took this opportunity to ask ourselves; how well did we handle the change? What did we miss about the office? How can we apply what we’ve learned now that we’re back?
Read moreA few months ago, we sent out a survey to ask what your favourite marketing automation tools were, along with your favourite features. Here are the results, and a look at why staying in touch with your customers is more important than ever.
Read moreThe FTSE 100 plunged nearly 11% on March 12th - the worst fall since Black Monday in October 1987. The turmoil came as a result of President Trump’s decision to implement a travel ban for most of Europe to the States
Read moreThe latest release of Ipiphany is now live, and features a few fundamental changes to the way you interact with the tool. Read on to find out what has changed, and how leveraging Ipiphany to get actionable customer insights is easier than ever!
Read moreFrank Van der Velden, CEO of Touchpoint Group, has been a fixture in our London office for the past four weeks, so we sat down to ask him some questions about his most recent accomplishments there, and the future prospect for Touchpoint Ipiphany in the London market.
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