News and Media Centre
Popular Science: Creating AI to help businesses interact with their customers
Data scientists will craft the artificial intelligence robot to help companies interact with customers using thousands of irate customer calls to some of Australia's biggest banks: Read More
NZ Herald: Developing a tool to help call centres interact with upset customers
Call-centre phone calls mimicked by computer to help big business staff: Read More
The Australian: New Zealand-based technology firm making strides with AI
Touchpoint group hopes the machine will one day help big banks, telcos and insurance companies defuse explosive episodes in customer service: Read More
The Daily Telegraph: Touchpoint using artificial intelligence to defuse anger
The machine will have hundreds of millions of angry customer interactions uploaded to its database and the robot will be programmed to mimic and repeat these conversations: Read More
CMO: Machine learning project aims to find out what angers customers
Using artificial intelligence on big data to better understand how organisations can improve customer experience Read More