News and Media Centre

NZ Herald: Developing a tool to help call centres interact with upset customers
NZ Herald: Developing a tool to help call centres interact with upset customers

Call-centre phone calls mimicked by computer to help big business staff: Read More

The Australian: New Zealand-based technology firm making strides with AI
The Australian: New Zealand-based technology firm making strides with AI

Touchpoint group hopes the machine will one day help big banks, telcos and insurance companies defuse explosive episodes in customer service: Read More

The Daily Telegraph: Touchpoint using artificial intelligence to defuse anger
The Daily Telegraph: Touchpoint using artificial intelligence to defuse anger

The machine will have hundreds of millions of angry customer interactions uploaded to its database and the robot will be programmed to mimic and repeat these conversations: Read More

CMO: Machine learning project aims to find out what angers customers
CMO: Machine learning project aims to find out what angers customers

Using artificial intelligence on big data to better understand how organisations can improve customer experience Read More

Smithsonian: How angry AI will train telemarketers to handle angry real people
Smithsonian: How angry AI will train telemarketers to handle angry real people

Radiant works by examining data from the worst of the worst customer service calls and determining what factors and experiences could set someone off in any given scenario: Read More