Our client - an enterprise B2B and B2C provider - successfully used the TouchpointCX platform in their retail channel for approximately 2 years with a 10 point lift in NPS over the same period. The key? Making Customer Experience a priority in their organisation.
VoC Feedback Analysis
Samsung tailored TouchpointMX to create training programs and interactive questionnaires that encouraged sales staff to earn rewards by learning about Samsung products. This program enabled staff to become more knowledgeable, which in turn led to higher sales.