June 2023 US Banking App Rankings and Insights Session
The session highlights the gradual decline in customer happiness, identifies specific issues faced by USAA, and emphasizes the need for urgent action to address these concerns.
Read moreTouchpoint Group Webinars and Monthly Reviews
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May 2023 US Banking App Insights Session & Citizens Bank Case Study
In this month's Insight Session, we showcase an example of the type of reporting we give clients on a monthly basis using Citizens Bank as a Case Study.
Read moreMay 2023 UK Banking App Insights Session Barclays v Lloyds
In this month's Banking App Insight Session we mainly focused on reviewing and analysing the performance of two of the strongest contenders in the UK market: Lloyds and Barclays.
Read moreApril 2023 US Banking App Rankings and Insights Session
The US Banking App Insights Sessions for April evaluated the Engaged Customer Scores and SURF Analysis of all US Banks to identify areas for improvement in delivering an excellent customer experience.
Read moreApril 2023 UK Banking App Rankings and Insights Session
Welcome to this month's Banking App Insight session, where we delve into the Engaged Customer Score and overall performance of three prominent UK banks: Barclays, Nationwide, and TSB.
Read moreTouchpoint Group Partners with US Global Data Intelligence Firm Curinos.
Touchpoint Group Partners with US Global Data Intelligence Firm Curinos, To Provide Financial Institutions a 360 Degree View of Mobile Customer Experience Quality
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