Already an avid user of Touchpoint Groups services, Green Cross Health reached out to our services team to help quickly and efficiently drive acquisition and engagement on the Unichem site through an onsite service booking and locations portal, without having to invest significantly in a custom built tool.
Find out how TouchpointMX helped Paper Plus improve engagement and drive sales - exceeding KPIs by increasing open rates by 14% and establishing multi-channel revenue-based benchmarks.
“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”
This case study details how Touchpoint Group's AI Customer Analytics Tool, Ipiphany, can be leveraged to help JP Morgan Chase & Co. gain greater insight into the performance of their Mobile App through publicly available customer feedback data.
How does a large financial organisation with so many customer interactions and touch points engage with each individual & business on a personal level? Find out how ANZ manages VoC with TouchpointCX
TouchpointMX helps ANZ scale their approach to customer communications in the face of COVID-19, and adapt an agile practice built for the future.