Support

Touchpoint understand the importance of providing first class support to complement our products and services.

For many Touchpoint clients, the importance of getting messages out in a timely manner goes well beyond the normal requirements of marketing applications. With applications such as train delay alerts, pill reminders and meter reading alerts – the availability and reliability of Touchpoint systems is a key requirement.

Touchpoint provides the following support services to clients:

• Help Desk – Hours 8:00am to 5:00pm, Monday to Friday
• Email Support – Hours 8:00am to 5:00pm, Monday to Friday
• 24x7 Technical Monitoring and Technical call out

In addition Touchpoint provide a number of options for Training and Response Management.