Transactional Messaging

Today, most essential business information is still processed manually, in spite of the e-business revolution. Organisations can benefit from tremendous cost savings by delivering this information electronically. Touchpoint’s Transactional Messaging services offer the practical solution for automated delivery of essential business communications such as invoices, statements and confirmations – to any electronic destination, whether it’s email, fax or mobile phone.

Benefits

• Reduce your staff cost and time through automated communications
• Save on printing and postage costs
• Save capital and maintenance costs of hardware and software with an outsourced solution
• Shorten delivery and response times
• Shorten business transaction times
• Improve effectiveness of customer communications
• Improve customer service levels

Key Features

Messaging Fax, email & SMS Render custom messages & attachments from your system data Merge variable data with branded company templates Delivery Automatically select channel based on customer preferences & available addresses Instant delivery Control the time and day of message delivery Track & Automate retry of failed deliveries Automatic resend of failed messages via another channel Response Processing Process & route inbound fax, email, SMS & web Apply flexible processing rules Automate responses to inbound messages Integrate data collection

Automation Trigger events off customer interactions Schedule a series of events with conditional logic based on customer behaviour Integration Integrate with internal CRM, billing & delivery systems Accept most raw file formats SOAP & XML options Security – data transferred via Secure Socket Layer (SSL) and encrypted VPN’s Export of responses & tracking data back to your systems Tracking & Reporting Track messages, failures, replies & other interactions Realtime reporting via the web Service that makes the difference Custom solutions Local technical support

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