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Campaign Management
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Key Products

Campaign Management

Touchpoint Multichannel Campaign Management makes it easy to increase the effectiveness of your campaigns while simplifying campaign management and coordination across multiple channels at the same time.

Companies use Touchpoint Multichannel Campaign Management to cost-effectively drive sales, build customer relationships, increase website traffic and conduct market research.

Campaign Management Marketing Cycle

Benefits

  • Generate sales by delivering targeted, personalised cross-sell and promotional offers
  • Reduce costs by integrating email, SMS and web with traditional mail and telemarketing campaigns
  • Measure and improve ROI by tracking and analysing offer and segment results across online and offline channels
  • Simplify complexity in integrating and managing campaigns across multiple channels
  • Monitor the entire marketing process
  • Shorten campaign cycle times
  • Implement sophisticated campaigns in a timely manner
  • Retain learnings and results from previous campaigns

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Campaign Summary Report

Key Features

Centralised Campaign Management

Single point of management across multiple channels
Design and execute ongoing, multi-step campaigns that adapt to customer behaviour
Inbuilt templates for offers, invitations, etc

Targeting & Personalisation

Personalise offers and communications
Target using a variety of customer profile, behavioural and campaign response data

Data Management

Single view of customers across all channels
Record responses and maintain history of campaigns and offers against customers

Response Management

Multichannel Response Management
Track of online & offline responses against customers, offers and campaigns
Automatic management of opt-out and profile updates

Campaign Automation

Trigger communications based on realtime customer behaviour
Choreograph automated communications and interactions

Analysis & Reporting

Realtime reporting & analysis
Monitor sales and conversions
Easily test and report on different offers
Online/Offline tracking of coupon redemption

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