Digital Solutions Consultant

Use your solution design and client facing consultative skills to assist clients in implementing interactive campaigns to run on the Touchpoint Platform. Including solution design, pre-planning and costing, and account management for clients.

Opportunity to expand their experience in developing interactive marketing solutions within the multi-channel marketing and software solutions industry.

Enjoy the benefits of:

  • Solving business problems in the marketing world
  • Forefront industry experience
  • Collaboration with agency and brand marketers
  • Contributing to leading edge product development
  • Exposure to industry’s biggest and brightest Multichannel projects and brands
  • A dynamic working and learning environment
  • A competitive salary
  • A golden patch on your CV
  • Blue chip client list

Position Overview

Touchpoint is at the leading edge of direct marketing in Australasia and provides business solutions to marketers using the Touchpoint Interactive Marketing Platform, a SaaS delivered suite of products.

Touchpoint works alongside a select number of advertising agency partners as a key supporting channel to the activities of marketers.

Touchpoint is becoming the industry standard tool used by sophisticated marketers. The drive by marketers for improving customer service, internal accountability and measurement help to push continuing innovation in the Touchpoint Platform.

This position as a Digital Solutions Consultant you are responsible for client relationships and management, sales forecasts, pre-sales consultation/solution design to meet clients business problems and design and price solutions for delivery by the Professional Services team. This team consists of Business Analysts, Project Managers, Developers and Testers.

You will be focused on working with clients to provide digital consultancy to help clients understand online marketing and devise solutions of what will work best for them.

You must have an extensive online marketing background, developed online digital strategies. Candidates from backgrounds delivering solutions that typically combined technology products with services, consulting and customisation will find this role familiar. Previous marketing consultancy experience would be a bonus.

The marketing world is relatively new to using technology in a systematic and planned way. Touchpoint is helping shape this world as marketers struggle to keep up with the changing communications habits of consumers. This situation presents an amazing opportunity for a Solutions Consultant to make a strong contribution to shaping practical technology solutions for the marketing world in one of Australasia’s growing interactive digital marketing companies.

Position Responsibilities

The consultant will play an integral role throughout all facets of a project lifecycle and will have input into the long term strategy for clients where applicable.

Digital Solutions Consultant

  • Account management of assigned clients
  • Play a key client facing role alongside the General Manager to translate the business problem into a workable solution using the Touchpoint Platform
  • Collaboration with Agency teams to design solutions to briefs. Manage and grow partner agency relationships
  • Liaison with Prospective Client and General Manager/CTO/BA to determine requirements
  • Support Account Service team to prepare solution outline and prepare cost estimates or quotes (where you are not the Account Manager)
  • Accountability for profitability targets for any quoted work
  • Briefing of Professional Services team and support to deliver client projects
  • Touchpoint Platform presentations and demonstrations
  • Grow relationships within clients/agencies to acquire new hosted clients onto the Touchpoint Platform
  • Assist the GM in responding to sales leads and briefs from new leads, and manage these through to a successful signoff and implementation.
  • Preparing and managing pipeline forecasts on a weekly basis
  • Signoff invoices
  • Accountability for profitability targets for overall client revenues
  • Management of commercial aspects of agency relationships
  • Presentations to agencies and industry speaking opportunities
  • Maintaining strong relationships within marketing industry and associations

Position Requirements

Experience/Qualifications

  • 5+ years experience in Account Management/Consulting or Project Management in direct marketing and/or interactive industry
  • Proven record of working with large clients, analyzing business requirements and providing solutions
  • Previous experience should include a strong consultative approach to sales or actual consulting role
  • Good understanding of direct marketing and interactive marketing principles
  • Client facing people skills essential
  • Experience in working with a product or application environment

Personal Attributes

  • A strong interest in communications and data driven technologies, how they work and their application
  • Likes to push the envelope but still has feet on the ground knowing has to deliver for profit
  • Interested in solving business or marketing problems for clients
  • Natural communicator with good relationship building skills
  • Naturally proactive and self driven, motivated by goals
  • Excellent writing skills
  • Strong attention to detail, completeness and process driven
  • Professional presentation appropriate to audience
  • Naturally intuitive and interested in communications with consumer and business audiences

Other skills/experience

  • A natural curiosity and enthusiasm for finding the best solution to a business problem
  • Ability to meet deadlines on time
  • Knowledge of project management
  • Excellent written and verbal communication skills, including presentations
  • Strong organisational and time management skills
  • Strong computer skills and in-depth knowledge of MS Visio, Word, Excel and Power Point.

Candidate Profile

This role would suit someone that enjoys diversity and challenge in their work and who genuinely wishes to make a difference for clients with the application of software, knowledge and experience.

The diversity of working with left and right brain people in a day where you could be participating in an agency creative session one hour, sitting down with a Java developer and a Project Manager the next hour and then presenting the Touchpoint Platform to prospective clients.

Take on the challenge of solving complex marketing problems in a way that leverages the attributes of the Touchpoint Interactive Marketing Platform and new technologies while also being challenged by the usual client budget and time constraints.

But above all be a key catalyst and enthusiast to seek out the best consumer experience while at the same time helping clients achieve their desired goals and objectives.

In short the incumbent must be an enthusiast for meeting our client’s marketing needs, an enthusiast for the Touchpoint Platform and over time become an enthusiast in the marketing world for the application of technology to solve business problems.